Google Feedback Responding
One of the most popular and frequently asked questions by business owners is how to respond to Google reviews. Customer feedback left on Google about your company may have a dramatic effect on whether they want to use your services or use your rival instead.
Since it gives you instant credibility, favourable reviews make it easier to attract new clients or customers. When people have positive things to say about their overall company experience, future customers/customers are more likely to choose you. In the search results, they also make your company appear higher, helping you to catch a greater number of customers who are looking for the goods or services you provide. An significant move that many business owners ignore is to respond to Google Reviews. It can make a huge difference, however, about how your business is viewed online. This approach is about more than just pressing the ‘Reply’ button and punching in whatever comes to mind.
To counter both positive and negative feedback, you need to have a well-planned strategy in place. Responding in the correct way will make a major difference to your reputation online. It is vital for your business and online credibility as well as your local SEO to react to Google reviews the correct way, so keep reading this blog for more insight on how to do it the right way.
- How To Find Feedback for Google Business
According to our SEO experts, the first move is to check if you have any feedback to respond to or not. A reasonably straightforward process is to access Google Reviews for your business. Here are the steps you must follow:
- Visit business.Google.com and log in to your account with My Business.
- Click on the menu and choose the ‘All Locations’ option.
- First, there is a connection to each of your business locations that says ‘Manage Place’. For the company, you want to run, click on the link.
- On the following page, click on the ‘Reviews’ link. Then, click on the “Manage Reviews” area where it says.
That’s all there is to it. Once you have logged in and navigated to the correct spot, all you have to do is start reviewing your feedback.
- Search all of your reviews from Google
To read all of your reviews, you need to set aside time, classifying each one as positive or negative. Chances are most reviews will be positive. But there will be a few that are negative. Read the negative reviews carefully, searching for any inconsistencies or oddities that may suggest that they are false. There are people out there in today’s cutthroat business environment who are wii.
- Reactions to Positive review
You undoubtedly have a lot of good feedback as long as you’ve done all right about your company. Keep in mind, though that you can’t just let these reviews sit unrecognised. Instead, you need to go above and beyond and let the people who left the reviews know how much you appreciate their effort. Someone took the time out of their busy day to say something nice about your busine
- In a fair period of time after they are left, respond to positive reviews
- Let the client know how much you value them and leave a positive review.
- Talk from the heart – it will shine through your sincerity
- Addressing a Negative Review
Unfortunately, not all reviews are good. At one point or another, each organisation gets negative reviews. Such reviews can be difficult to read and can cause a range of emotional reactions. However, you can never disregard them no matter how they make you feel. Instead, you need to reply to the person who left the review to let them know that you take their complaints seriously. By responding
- Let them know that you understand their concerns and that you are aware of the problem.
- If it was your fault, take full responsibility and give a heartfelt apology for whatever happened.
- Explain what had gone wrong
- Offer reimbursement, if applicable,
- Work is required
Internet reputation management takes a lot of effort and poses some specific challenges. It is however an extremely positive way to influence how people see your company. When determining which companies they want to do business with most people depend on reviews. By responding carefully to both the positive and negative reviews received by your company, you will have a say on how consumers perceive your business